Australian Embassy


Visa and citizenship applications are managed by the Department of Home Affairs. The Australian Embassy in Ulaanbaatar are unable to assist with visa or citizenship enquiries.

The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirement (visit: Immigration and citizenship). If you are not sure about which visa to apply, use the Visa finder to help you find the visa most likely to meet your specific  circumstances.

We encourage you to use these links to find the information you require before contacting the Department of Home Affairs.


If, after accessing these web pages, you still require additional information or assistance you can contact Home Affairs online using the Australian Immigration Enquiry form. Select the overseas post as China (Beijing, Guangzhou or Shanghai). If you are enquiring about the status of an application you have already lodged, the Department of Home Affairs will not respond if the application is within the standard processing time. You can check the processing times for your visa application at Global visa processing times.

If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website, and click the Ask a question button to get started.

Global Service Centre

If your query is complex and requires the Department of Home Affairs to access your details you can contact the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9:00am to 5:00pm your local time.

International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges.

Using an interpreter

When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number.

Alternatively, a TIS interpreter can also be engaged directly via:

Compliments, complaints and suggestions

Your feedback is valuable to the Department of Home Affairs. The department uses your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions.

Allegations related to suspicious border activities

If it doesn’t feel right, flag it anonymously with Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship. One small observation could help stop a much larger border crime.  You can report suspicious immigration, customs and border related activity via the Border Watch Online Report.

Latest news

For the latest immigration and citizenship news, see News archive.