Australian Embassy

Services for Australians

Emergency Consular assistance contact details

Visitor access to the Embassy is by appointment only. All visitors must present to the reception desk and provide current photographic identification (e.g. passport, driving licence).

Visitors with an appointment should advise the reception desk in order to announce their arrival.

Visitors without an appointment should call 7013-3001 to make an appointment. This includes passport and consular emergencies.

Australians requiring advice or assistance from the Consular and Passports Section may contact the Embassy during the Embassy’s public hours (9.30am - 4.30pm Monday to Friday, except public holidays) on Tel +976  7013 3001 or email [email protected].

In an emergency outside Embassy office hours, the Department of Foreign Affairs and Trade's 24-hour Consular Operations Centre in Canberra may be contacted from Mongolia by calling: +61 2 6261 3305.

The objective of the Australian Embassy's Consular and Passports Section is to protect and safeguard the interests of Australian citizens/residents in Mongolia within the limits imposed by the laws of Mongolia. Consular assistance and advice is provided in relation to matters such as:  

  • help you during emergencies, such as natural disasters 
  • arrests and imprisonment
  • welfare and whereabouts
  • Australian Federal and State elections
  • legalisation of documents
  • passport issue and renewal
  • provide assistance in the case of an accident, serious illness, or death

What we can and cannot do

The Consular Services Charter sets out the standards of service all Australians can expect to receive from consular staff, including what they can and cannot do.

"Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at or by requesting a copy from the Department."

Travel information for Australians

Get the latest travel advisories and other traveller hints from the Department of Foreign Affairs and Trade.

Passports Services

How to apply for an Australian Passport when in Mongolia

Useful information 

Getting married in Mongolia

An Australian citizen looking to get married in Mongolia will be asked to prove that they are not currently legally married. The marriage celebrant will advise what proof is required, which may include Certificate of No Impediment to Marriage. Local authorities may require you to have a HIV/AIDS test in cases of marriage to a Mongolian national.

Returning to Australia

Handy information for Australians or residents returning from a holiday or moving back to Australia.

Taking cats and dogs to Australia

For more information on Biosecurity matters, including what you can and cannot take to Australia please click here.